MINDRADIX – ACADEMIC E-PUBLISHING PLATFORM

OPERATED BY: MEADOW EDUTECH PRIVATE LIMITED, INDIA

Grievance Redressal Policy

Last Updated & Effective: May 16, 2026

MindRadix (operated by Meadow Edutech Private Limited) is committed to maintaining a transparent, responsible, and legally compliant grievance redressal framework for all Platform users.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, MindRadix has established this Grievance Redressal for addressing user complaints, legal notices, intellectual property concerns, privacy-related issues, payment disputes, publication ethics complaints, and other operational grievances associated with the Platform.

This mechanism applies to all users of the Platform, including Authors, Editors, Reviewers, Readers, Institutional Partners, Advertisers, Researchers, and third-party contributors using MindRadix services or publication systems.

Types of Grievances

Users may submit grievances relating to:

copyright or intellectual property violations;
plagiarism or publication ethics concerns;
data privacy or personal data protection requests;
payment, billing, or refund disputes;
fake profiles or impersonation complaints;
unauthorized publication or content misuse;
technical platform issues;
or violations of applicable laws, Platform policies, or user rights.

All complaints submitted through official communication channels may be reviewed confidentially and processed in accordance with applicable laws, Platform policies, operational verification requirements, and publication ethics standards.

Official Grievance Contact Details

Operating Corporate Entity	Meadow Edutech Private Limited, India
Platform Name	MindRadix — Academic E-Publishing Platform
Designated Grievance Officer	Mr. Amit Kumar Patel
Official Grievance Email	[email protected]
General Support Email	[email protected]
Head Office / Publishing Office	Baghelabari, Naraini, Banda, Uttar Pradesh, India – 210202
Corporate Office	557/412, Bagh Bri Housing Scheme, Allapura, Prayagraj (Allahabad), Uttar Pradesh, India
Governing Law	Laws of the Republic of India
Exclusive Jurisdiction	Courts of Jhansi, Uttar Pradesh, India

Supporting Documentation

Users are encouraged to provide complete supporting details, transaction references, publication identifiers, screenshots, URLs, or relevant documentary proof while submitting grievances to facilitate timely review and resolution.

MindRadix reserves the right to seek additional clarification, supporting documentation, or identity verification where reasonably necessary for security, compliance, legal, or operational purposes.