MindRadix – Grievance Redressal Policy

Last Updated: 23‑12‑2025

MindRadix (owned by Meadow Edutech Private Limited) is committed to providing a transparent and accountable environment for all its users. In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection (DPDP) Act, 2023, we have established this Grievance Redressal Mechanism.

1. Objective

The purpose of this policy is to ensure that all complaints or grievances related to content, privacy, technical issues, or payments are addressed in a time-bound and efficient manner.

2. Designated Grievance Officer

We have appointed a Grievance Officer to oversee and resolve user concerns. Any user, author, or third party can reach out to the officer using the details below:

Name of the Officer: Mr. Amit Sharma

Designation: Grievance Redressal Officer

Company: Meadow Edutech Private Limited (MindRadix)

Email Address: info.mindradix@gmail.com

Address: Meadow Edutech Pvt Ltd, Office No. 123, 1st Floor, Tech Park, Jaipur, Banda, India - 302001

3. Types of Grievances

You may file a grievance regarding:

  • Content Concerns: Plagiarism, defamatory content, or violation of intellectual property.
  • Privacy & Data: Misuse of personal data or requests for data deletion/correction under the DPDP Act.
  • Payment Issues: Duplicate transactions or refund-related disputes.
  • Technical Issues: Account access problems or platform glitches.
  • Ethics Violations: Concerns regarding publication ethics or peer-review misconduct.

4. How to File a Grievance

To ensure a quick resolution, please provide the following details when sending your complaint:

  • Subject Line: Must start with "Formal Grievance – [Reason]" (e.g., Formal Grievance – Copyright Issue).
  • User Details: Full Name, Registered Email ID, and Contact Number.
  • Description: A detailed explanation of the issue.
  • Evidence: URLs of the specific page, screenshots, or payment receipts (if applicable).
  • Request: Clear mention of the action you want MindRadix to take.

5. Timelines for Resolution

We follow a strict timeline to ensure fairness:

  • Acknowledgment: We will acknowledge the receipt of your grievance within 24 to 48 hours.
  • Resolution: We aim to investigate and resolve the issue within 15 working days from the date of receipt.
  • Extensions: In complex cases (such as legal investigations), we may take up to 30 days, and the user will be informed of the delay.

6. Rights of the Company

  • MindRadix reserves the right to reject grievances that are frivolous, malicious, or lack sufficient evidence.
  • The final decision on content removal or account suspension rests with the Grievance Officer and the Editorial Board.
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